Every company will have it’s own process, so I’ll tell you ours at Somerset Heat Pump & Solar.

– Step 1: Enquiry. If you head to the heat pump page on our website you should be able to find our estimating tool. Fill this form out. It takes two minutes.

– Step 2: Estimate. We’ll review your property details, and provide you with a free estimate which is an approximate idea of costs. This enables to quickly assess feasibility and proceed with more confidence.

– Step 3: Design. We’ll book a design consultation at a convenient time for you. This includes a full room by room heat loss calculation, and a system design and specification. This should take 2-5 hours and is a chargeable service.

– Step 4: Proposal. This is a fixed price quotation and includes information on the equipment to be installed, as well as projected efficiency and running cost.

– Step 5: Deposit. This is 25% and secures your booking.

– Step 6: Pre-requisites. Make sure any planning permission, electrical supply upgrades and any other items identified in your proposal have been addressed.

– Step 7: Installation. A further 25% is due by the start date. Typically, the installation will take around a week.

– Step 8: Commissioning and handover. Your new system is explained and demonstrated to you in preparation for your new life of clean energy comfort. You’ll also receive a handover document with information like warranties and maintenance requirements.

– Step 9: Full payment on completion, and if we’ve claimed the BUS grant for you, then the value of this is deducted.

– Step 10: Follow up. We will be in touch after installation, at a seasonally appropriate time, to make sure the heat pump is performing as well as possible.

So that’s our process here at Somerset heat Pump & Solar. We’d love to help you with your heat pump installation so please don’t hesitate to get in touch.